Returns and Refunds Policy
At SmartArtBots, your satisfaction is important to us. However, due to high shipping costs, we are unable to offer returns or refunds without a valid reason.
Valid Reasons for Return:
- Defective products
- Incorrect items received
Process:
- Contact us within 7 days of receiving your item at [Customer Service Email/Phone Number] with your order number, proof of purchase, and details about the issue.
- Include photographs if applicable.
- Await our instructions for returning the product (if your return request is approved).
Conditions:
- Items must be returned in their original condition and packaging.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds:
- Upon receipt and inspection of the return, we’ll process your refund if the claim is validated. Please allow a certain amount of days for the refund to be credited to your original payment method.
Exclusions:
- We do not accept returns for items not in their original condition, or items returned more than 7 days after delivery.
Thank you for understanding that this policy is in place to keep our prices reasonable by reducing unnecessary costs.